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Aaron Anderson
VerifiedDigital Experience Product Owner (PSPO) | Conversational AI | Customer Journeys and Payment Experiences | Los Angeles California
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Role
Product Manager
Availability
Full-timeIndustries
EnterpriseAI/ML
About
Technical Product Manager with over 7 years of experience modernizing legacy systems into high-performance Agentic AI solutions. Specialized in bridging the gap between Data Science and Engineering to deliver scalable Conversational AI infrastructure. Proven track record in driving double-digit containment growth, optimizing model vendor costs, and managing complex API-driven integrations for enterprise-scale systems.
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Sign up to see full profileAchievements
Orchestrate NLU architecture updates and the transition of legacy IVR into dynamic Agentic AI experiences, resulting in a 15% increase in call containment.
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Sign up to see full profileWork History
Product Owner / Technical Product Manager, Conversational AI Infrastructure
Kelly Mitchell Contracting for Charter Communications2024 — 2026Other1000+ employees
Orchestrate NLU architecture updates and the transition of legacy IVR into dynamic Agentic AI experiences, resulting in a 15% increase in call containment. Partner with engineering to evaluate model vendors and deploy new voice agents (e.g., ElevenLabs), rigorously balancing latency, cost, and accuracy... to drive operational cost savings for enterprise production environments. Serve as the technical translator between engineering and the broader organization, defining technical requirements for API behavior and data mapping across backend systems. Redesigned billing and payment flows to increase automated resolution by 10%, leveraging customer data and SQL to validate hypotheses.
Product Manager II
Boost Mobile2023 — 2024Consumer1000+ employees
Launched an AWS Lex-based chatbot with a scalable intent architecture, reducing support volume and improving resolution rates. Partnered with Data Science teams to identify intent clusters through unsupervised learning of machine learning algorithms, informing feature prioritization. Optimized system logic to launch payment capabilities through the ASAPP platform, driving measurable revenue impact.
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